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Instrument Services & Maintenance

Viyon Scientific engineer servicing a laboratory instrument: preventive maintenance, calibration and validation, technical support and service contracts

Keeping your laboratory instruments accurate, reliable and performing at their best through preventive maintenance, calibration, validation and technical support.

What we offer

Viyon Scientific engineer installing a laboratory instrument

Installation & commissioning

Site checks, installation and start-up of new instruments and equipment, with a handover to your operators so everything is ready for routine use.

Analytical balance being calibrated with a reference weight

Calibration & validation

Calibration and performance checks to keep results accurate and traceable, with validation and IQ, OQ and PQ documentation support for regulated laboratories.

Viyon Scientific engineer carrying out preventive maintenance inside an instrument

Preventive maintenance

Scheduled servicing, cleaning, inspection and replacement of wear parts to keep instruments reliable and reduce unplanned downtime.

Viyon Scientific technical support engineer on a headset call

Technical support & repairs

Fault diagnosis, troubleshooting and repair when an instrument stops, alarms or drifts. Send us the model, serial number and the problem and we will advise on the next step.

Genuine spare parts and service kits

Genuine spare parts & kits

Original spare parts, consumables and maintenance kits sourced for your instruments, so repairs and servicing use the right parts.

Viyon Scientific service contract

Service contracts

Planned maintenance contracts with scheduled visits and one point of contact for your laboratory. Ask us for a proposal for your instrument list.

Instruments we support

Instrument typeTypical service work
Analytical instrumentsChromatography, spectroscopy and other analytical systems: preventive maintenance, calibration, performance checks and repairs
Sterilizers & autoclavesInstallation, safety checks, door seal and gauge checks, validation and calibration
CentrifugesInstallation, servicing, rotor and safety checks
Ovens, incubators & cold storageTemperature calibration, IQ, OQ and PQ documentation, preventive maintenance
Balances, meters & general lab instrumentsCalibration, adjustment, servicing and repairs
Vacuum pumps & systemsInstallation, servicing, oil and seal changes, spare parts and service kits

Quality and compliance

  • Documented work: Service, calibration and validation work comes with the records your laboratory needs for audits and quality systems.
  • Quality system: Service is delivered under the ISO 9001:2015 certified quality management system of Viyon Middle East L.L.C.

How to book a service visit

  1. Tell us what you needSend the instrument model, serial number, location and the work needed or the fault you see.
  2. We confirm the planWe reply with the scope of work, cost and a visit date.
  3. Work is carried outThe service, calibration or repair is completed and you receive the documents for your records.

Need service, calibration or spare parts?

Tell us the instrument model, serial number and what you need. Our team in Dubai will get back to you.