ViyonCare 360 is Viyon Scientific's complete care programme for laboratories in the UAE. It covers everything a lab needs to keep running, from the consumables used every day to repairs, calibration, preventive maintenance and equipment planning. Choose the services you need, or combine them in one annual agreement with one contact and agreed prices.
The six parts of ViyonCare 360
| Service | What it covers |
|---|---|
| SupplyCare | Consumables, chemicals and standards |
| ServiceCare | Repairs and technical support |
| CalibrationCare | Calibration and validation coordination |
| PreventCare | Preventive maintenance |
| AssetCare | Equipment lifecycle management |
| ContractCare | Annual service and supply agreements |
SupplyCare: Consumables, chemicals and standards
Standing orders for the consumables, glassware, chemicals, culture media, reference standards and PPE your lab uses, delivered on a schedule you set, with reorder reminders before critical items run out.
ServiceCare: Repairs and technical support
Technical support and repairs when equipment fails, with priority response and genuine spare parts sourced through Viyon.
CalibrationCare: Calibration and validation coordination
Calibration and validation of balances, pipettes, pH meters, thermometers, autoclaves, incubators and other equipment, scheduled and coordinated by Viyon, with certificates kept on file for your audits.
PreventCare: Preventive maintenance
Planned preventive maintenance visits on a fixed schedule, with a service report after each visit, to reduce breakdowns and downtime.
AssetCare: Equipment lifecycle management
One register of your lab equipment with service and calibration dates, advice on repair versus replacement, and planning for upgrades before ageing equipment fails.
ContractCare: Annual service and supply agreements
One annual agreement that brings the services you choose together, with agreed prices, a set visit and delivery schedule, and one account manager.
Who it is for
Hospital and clinic labs, CSSD departments, pharmaceutical, food and cosmetics QC labs, water and environmental testing labs, oil and gas laboratories, schools, colleges and universities in Dubai, Abu Dhabi, Sharjah and across the UAE.
How it works
- Send your lists: your equipment (make, model, quantity) and the consumables you use in a typical month.
- Choose your services: pick the parts of ViyonCare 360 you need, or all six.
- Get a proposal: we reply with a plan in AED covering visits, calibration and your standing supply.
- One contact all year: your Viyon account manager handles visits, deliveries and any extra items.
Why labs choose Viyon Scientific
- One supplier for your whole lab: glassware, consumables, instruments, equipment and reference materials.
- Authorised UAE distributor of Excelsior Scientific, and UAE representative of Rodwell, Jet Biofil, Trajan SGE, SCP SCIENCE, CONOSTAN, AnalytiChem Chem-Lab and Leybold.
- Quotations in AED from our Dubai office, with help choosing the right model, size or part number.
- Installation support and compliance coordination for equipment.
- An ISO 9001:2015 certified supply process.
How to get a quotation
Send your item list, quantities and delivery location by WhatsApp or email, or use the quotation form. If you only know the application, describe it and we will suggest suitable products. Call +971 56 671 6788 or email scientific@viyonmiddleeast.com.
Frequently asked questions
What is ViyonCare 360?
ViyonCare 360 is Viyon Scientific's annual plan for UAE laboratories. It combines planned maintenance and calibration of your lab equipment with a scheduled supply of the consumables, chemicals and spares you use every month, under one agreement, one contact and agreed annual prices.
Is this the same as an AMC (annual maintenance contract)?
ContractCare works like a lab equipment AMC, combining PreventCare maintenance visits, ServiceCare repairs and CalibrationCare, and can add SupplyCare so your consumables come from the same supplier under the same agreement.
Which equipment can be covered?
Common lab equipment such as autoclaves, centrifuges, balances, pH meters, pipettes, incubators, ovens, water baths, freezers, fume hoods and vacuum pumps. Send us your equipment list and we will confirm what can be included.
Do I get calibration certificates for audits?
Yes. Under CalibrationCare, Viyon schedules and coordinates calibration and validation of your equipment, and the certificates and service reports are kept together so your records are ready for ISO 17025, DHA, DoH, MOHAP, JCI or GMP audits.
Can I choose only some of the services?
Yes. You can start with one part, for example SupplyCare or CalibrationCare, and add others later. The plan is sized to your equipment list and monthly usage, so it works for a single school lab or clinic as well as large hospital and industrial laboratories.
How do I get a quotation?
Send your equipment list (make, model and quantity) and your typical monthly consumables by WhatsApp or email. We will reply with a proposal in AED.
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